Packaged with the latest module was a major change to crafting in the game, removing the floaty but pretty simple "professions" function with a full fledged workshop instance. Along with it comes the management headaches of hiring people, paying for the creation of goods, using the daily boost to pump out production, and a TON of reading to work out what is needed to make what.
Unfortunately, Cryptic has made numerous stupid design errors in the implementation. Firstly, you can hire a bunch of artisans (20 with a level 3 workshop) but only 3 of them can work at any time, and only 3 can go adventuring to gather material at once. With a full house, that's 14 people idling.
Not that you want to do that, because you have a delivery crate that has a fixed amount of space (24 slots at a level 3 workshop) where the constructed or harvested goods are returned. Run out of space and they stop working, or backup orders so that you have to
wait for them to fill the box before you can use the daily boost.
Then there's the matter of actually paying your artisans because this entire thing is meant to be a gold drain. Why you would hire someone who asks a higher fee, or works slower, or both, is beyond me. The most/only profitable equipment to trade is usually found on the easiest tiers and making higher level stuff to sell usually results in a net loss. Nice business logic there.
Why you would want to make higher level goods? To upgrade your workshop! A ridiculous grind which requires 500,000 trade points to reach level 3, and
5 MILLION to reach level 4. What do you get at level 4? 6 more spaces in the delivery box, and more room for more artisans to sit around and do nothing. Really? That's it? Not exactly a fantastic carrot for people to chase.
Sure, for those interested in crafting you can make the highest level gear currently (score wise anyway, functionality wise it would still be hard to beat dropped loot) but you don't need an upgraded Workshop to do it, just a high enough level stronghold.
For a casual like me? I'm using this gold drain to actually make gold (to convert to AD) - which is easier now with this system in place. It's a shame because there's a lot of work that went into this system and it has so much potential.