I used to play Guildwars 2, even beat Zhaitan and Liadri. That is until the verification email no longer was being sent through to Yahoo. Their forum response was something like: "It's a Yahoo problem. You really shouldn't use Yahoo." Uh huh. Three guesses how I'm supposed to change that password too, since it also has to be verified through Yahoo.
I tried to see what Wildstar was all about, winning a key ages back. Apparently though this key wasn't for my region and the email they sent back was along the lines of "there is no way we can change the region of the key, or even replace it." Riiiiiight. Because you know, it would take a whole ten minutes to kill one key and generate another for the correct region. Just saying, since I used to generate keys for my previous company.
I'm sorry, the minute I hear a "not our problem" or a "passing the buck" method I get slightly pissed.
You said it Starlord.
Even Mabinogi, which is supposed to have the -worst- support ever actually gives you updates on whatever issue you logged. Yes, most of the time it was a "We're getting to it and apologize for the delay" automated response which only gets sorted out two months later but you know what? They f*ing sorted it out, and they were apologetic and polite about it. Much more polite than I'm being now.
What happens next? I look at who makes these games where I've had bad support experience then I make a neat little list of other multiplayer titles they have... and avoid them.
Have there been any games that you have dropped because of bad support?
